Delivery & Lead Time

Our standard lead time is approximately 3 weeks from receipt of your ear impressions, but this can be up to 4 weeks during very busy periods.

We also offer a 4 working day express turnaround for an additional £50, if you need your order urgently. This is 4 working days from receipt of your ear impressions to despatch of your order.

We use a next day tracked Royal Mail service for all U.K orders except for some accessories which are sent using Royal Mail 48.

International orders are posted via courier. If you have any specific requests regarding the courier company you’d like us to use, please contact us.

Adjustments & Returns

If you receive your earplugs and are unhappy with the fit or comfort, simply let us know within 30 days of receiving your order and we can make the necessary adjustments free of charge.

If we are unable to rectify the issue after 2 adjustments, we can manufacture a new set of earplugs free of charge, if you supply a new set of ear impressions.

We unfortunately do not offer refunds as all our products are completely bespoke.